Case study · Infrastructure · Service Desk

Leading Global Tech Services Provider

How ALOIS filled 60 permanent Service Desk L1–L3 roles in Manila and Makati in 8–10 weeks for a leading global technology services provider.

The challenge

Large-scale hiring for Service Desk L1, L2 and L3 roles in Manila and Makati within a tight window.

Our approach

01
Phased plan
Hiring was split into waves by service desk level, so L1 capacity could start while L2 and L3 searches continued.
02
Consistent screening
A shared scorecard for technical, communication and shift-readiness criteria kept quality consistent across every hire.
03
Pipeline at volume
Our offshore recruitment network ran sourcing in parallel across Manila and Makati to keep shortlists flowing each week.
04
Weekly reporting
The client saw pipeline, interview and offer numbers each week, so any bottleneck was visible and fixed early.

The outcome

All 60 permanent positions were filled within 8–10 weeks, giving the client a complete multi-level service desk on schedule.

“60 service desk positions filled within 10 weeks. A remarkable bulk hiring achievement.”

Leading Global Tech Services Provider

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